Before a Student is placed on a reserve list, the Principal shall inform the Parent whether (i) the Deposit will be retained by Stagecoach whilst the Student is on the reserve list, or (ii) the Deposit will be refunded to the Parent and that the Parent may be required to repay the Deposit at a later date if a place is confirmed. Unfortunately you will have to pay for your journeys whilst a pass is ordered for you. To request a ticket extension or credit in the form of an m-ticket or voucher, complete the webform or call Customer Service on 0344 800 4411 to speak to an advisor (lines are open Monday to Friday 8-5). No. You can check travel updates for the latest information. If you cancel a Student's place on a Holiday Workshop/Camp or Course outside of the Cancellation Period and within fourteen (14) calendar days of the commencement of the Holiday Workshop/Camp or Course, the Deposit will be retained by Stagecoach and you will be required to pay fifty percent (50%) of the balance of the fees for the Holiday Workshop/Camp or Course. ... Information about the 16-18 Travel Pass and GetAbout ticket . These are only given on surrendered travel tickets that are still valid. Be aware that not every type of Stagecoach coach ticket is refundable. Unless you contact us within fourteen (14) calendar days of receipt of these new Terms & Conditions, they shall supersede and extinguish all previous agreements between us and shall govern the contractual relationship between us going forwards. Apply. Like Metro, you can claim for a refund on your travel ticket. If a Course session falls on a bank holiday then a replacement class will also be added onto the end of the current Term timetable or the subsequent Term. Many providers are offering the opportunity to return unused or part used tickets for a full or partial refund. The KCC Travel Saver is a bus pass that can save parents and pupils up to 50% on the cost of travel to and from school. Standard refund policy in section 13 of their. If you do not notify Stagecoach before the sixth (6th) week of the Course that you do not wish a Student to be re-enrolled onto the following Term of the Course, then you will remain liable for half of the full Term fees in respect of the next Term, regardless of attendance of the Student. If the start date of a Stagecoach Activity falls within the Cancellation Period and the Stagecoach Activity has finished before the Parent notifies Stagecoach of their desire to cancel, then the Deposit is not cancellable or refundable. 18-22 Discount Card. We have checked and you may be entitled to a refund, or able to apply for an extension to your ticket after the current lockdown ends. Yes, you can ask for a refund for a donation any time up to 30 days after payment was made. My Child is in Year 9, and his new contactless card arrived around a week before the beginning of school term. A. Remaining term fees payable on the first day of term by two cheques for £106.50 post-dated respectively 1 month and 2 months after the first day of term (includes £3 admin fee). This number must always be contactable whilst the Student is attending the Stagecoach Activity. If you are an existing Parent of Stagecoach please read these amended Terms & Conditions carefully. Apply Oxford Bus Company replacement bus pass form. Stagecoach is unable to supervise Students after a session and consistent late collection will result in additional charges. They will endeavour to process your request within 10 working days of receipt. Students participate at their own risk and are obliged to inform Stagecoach and its staff of any existing injuries or medical condition. The Deposit to accompany a new Student's application form for term enrolment: Main & Further Stages £50 (as at 1 July 2020). Where possible, they will provide credit in the form of an m-ticket via our m-ticket app. Uniriders are available termly or you can save money by purchasing a 2-Term or 3-Term Unirider. To apply for a place for a new Student on a Stagecoach Activity, the Parent must agree to these Terms & Conditions and submit an application form online or by post. Fees for Stagecoach Activities may vary between Stagecoach schools. If you need to cancel, change your bus ticket or understand company's policies, get in contact with Stagecoach. Unfortunately we cannot give you a refund or credit if the new journey is less expensive than the original one. If a pass has been paid in full a partial refund may be issued following a refund application to the Transport Officer. Currently their standard refund policy applies. Refunds are available on any unused tickets bought via the key smartcard or Go North East app up to 3 months from the original date of purchase. Stagecoach and bus element of Combined Rail pass The cost for a replacement Goldrider or No 7 bus pass (including combined rail - bus element) is currently £25. If no cancellation is made in accordance with clause 5.2, the Agreement for the Course will continue for the duration of the Term and, unless written notice is provided to Stagecoach by the Parent before the end of the sixth (6th) week of the Term, the Agreement will automatically renew for the following Term's Course in accordance with clause 4.4. In any event Deposits shall always be refunded within fourteen (14) days of informing the Parent that the Deposit is refundable for capacity reasons. A refund for those that have paid upfront will be made once a decision is made by the government on when all children may return to school. Students can buy a Unirider on the Stagecoach website. Alton Campus Bus Passes: All full time students at Alton Campus are eligible to purchase an online discounted student bus pass via the Stagecoach website. These Terms & Conditions, together with any Fee Note or Acceptance Letter, constitute the entire agreement between the parties which supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. Merseytravel’s supported bus services may be running to reduced timetables. For the avoidance of doubt, the Trial Period and sibling discounts detailed in sections 3 and 4 above do not apply to Workshops or Holiday Workshops/Camps. Stagecoach bus timetables can be accessed via the Stagecoach website. Stagecoach can accept no liability for lost or damaged belongings. You may cancel the Course within five (5) calendar days after the end of the Trial Period and if any additional fees were paid then Stagecoach will refund the Balance to you within fourteen (14) calendar days of your cancellation. Refunds and replacements are only available on online ticket purchases which have been stored on a key smartcard that has been registered Unfortunately refunds are not available on partially used or activated tickets. At Stagecoach Performing Arts we teach children and teenagers how to sing, dance and act, not only to perform on stage but also, more importantly, to perform better in life. Replacement bus passes. For weekly and four weekly travel tickets, this is calculated on a proportional basis using the weekly travel ticket price. Many of the public bus routes stop outside the campus too. These are only given on surrendered travel tickets that are still valid. Q. However, I now have to work from home until June 2020. admin fees will be added for refunds or credits processed during this time. Parents should contact their local Stagecoach school to confirm if it is organising Workshops and/or Holiday Workshops/Camps. The North West Unirider Gold is a Stagecoach bus pass that allows unlimited travel throughout the Stagecoach bus network in many parts of North West England. Before the start of this academic year, the company raised the cost of the three-term Unirider pass from £297 to £301. To surrender your ticket, hand it in to any local Travelcentre, or send it to: Network One Travel Tickets, Network Ticketing Ltd, Stagecoach Depot, Shields Road, Walkergate, Newcastle upon Tyne NE6 2BZ. If a Student is unwell or has an accident requiring emergency treatment, the Parent will be contacted via the emergency contact details provided below or on the enrolment form. Check with your operator before attempting to use your pass on evenings and weekends. They have a dedicated refund request form available. Students are obliged to take care of their own belongings. Please note that if you chose this option you will be unable to use your Corporate Travel Pass when you start using public transport again, so please consider this option carefully. There is a standard procedure for refunds, which applies in all cases. Other unused travel will also be considered as a result of the coronavirus lockdown. Go North East cannot process refunds for tickets that have been issued on paper tickets, or a key smartcard that has not been registered. An administration charge of £20.00 is made in all cases. The liability of Stagecoach and that of its staff is restricted to class time only and then only to gross negligence. These can be bought on the bus, on the mobile-ticket app or on the key card keyGo keyGo is a product added to a Southern Railway key card and used for Pay As … For weekly and four weekly travel tickets, this is calculated on a proportional basis using the weekly travel ticket price. Requests for refunds or replacements should be made by emailing us at thekey@gonortheast.co.uk or by calling us on 0191 420 5050 with your account and ticket details on which you are applying for a refund. Refunds for public transport tickets –  who can you claim from during the lockdown? We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. Parents must ensure that they provide their Principal with up-to-date contact details. Refund Update. For participation of a Student in a Stagecoach Activity all Parents are required to consent to these Terms & Conditions by signature or by ticking the acceptance box for these Terms & Conditions when submitting an electronic application form online. The unused portion of a travel ticket will be refunded from the day after the travel ticket is handed into a Travelcentre or day after the date of posting. There is a standard procedure for refunds, which applies in all cases. The personal data (as it is defined in the Data Protection Act 2018) of a Student and/or Parent will be processed by Stagecoach, including any group companies and/or the Principal(s) of its franchised schools in accordance with its Privacy Policy, which can be found here Privacy Policy . For those without access to a smart phone, credit will be provided in the form of vouchers. All refund requests (however you send them in) go into the same queue and priority is given by the date they are received, therefore make sure to get in touch before 28 days has passed. If you are working from home, self-isolating or needing to look after a dependant, you can speak to the Stagecoach team about a refund on my ticket. Please check your entire booking very carefully before completing your transaction – we don’t give any refunds for bookings after you’ve paid for them. ... Stagecoach ticket cancellation, exchange and refund. No admin fees will be added for refunds or credits processed during this time. The Lancaster Unirider pass provides unlimited bus travel on all Stagecoach services in the Bay Megarider Zone. Deposit - covers first two weeks (Non-refundable), Remaining term fees payable on second week, Remaining term fees payable on the first day of term by two cheques for £70.00 post-dated respectively 1 month and 2 months after the first day of term (includes £3 admin fee), Remaining term fees payable on the first day of term by two cheques for £138.50 post-dated respectively 1 month and 2 months after the first day of term (includes £3 admin fee). Each Student's place is allocated on a 'first come, first served' basis. Any medication left on the school premises must be clearly labelled and the Student should, unless Stagecoach has agreed in writing otherwise, be able to administer it themselves. Prices charged 19/20. html xmlns="http://www.w3.org/1999/xhtml" >. In the event that a Student is unable to attend a Stagecoach Activity session, due to sickness, holiday or a decision by the Parent or Student not to attend, Stagecoach regrets that it is unable to refund any payment. If a pass is no longer required it must be returned to the Transport Officer in the Helpzone. Currently they are unable to process refunds in the way that we normally do (including being unable to process or issue cheques) however staff within Metro are busy working on how to do this. You can make changes to your bookings at any time, up to 24 hours before the date and time of your first journey. You may cancel the Course within five (5) calendar days after the end of the Trial Period and if any additional fees were paid then Stagecoach will refund the Balance to you within fourteen (14) calendar days of your cancellation. Returning the pass for cancellation and subsequent refund does not negate the need to serve the 60 days notice. To see the boundaries for the scheme click onto the map link below. April 24th-26th, 2020. Refunds are made by cheque to the travel ticket holder. It can take up to two weeks for you to receive your bus pass (posted to your home address by Stagecoach). If you cancel a Student's place on a Holiday Workshop/Camp or Course outside of the Cancellation Period and within seven (7) calendar days before the commencement of the Holiday Workshop/Camp or Course, the Deposit will be retained by Stagecoach and you will be required to pay the full balance of the fee. For those without access to a smart phone, credit will be provided in the form of vouchers. If you have not received an email yet, please reference FAQS below. Any refunds will not be given more than 3 months from the original date of purchase of the tickets and only available to the original purchaser and proof of purchase may be requested. Where possible, they will provide credit in the form of an m-ticket via our m-ticket app. Oxford Bus Company If you require an urgent replacement bus pass, the Helpdesk will give you a form to take to one of the company’s travel shops where you can get … Stagecoach replacement bus pass form. If the Parent does not wish for the Student to be placed on a reserve list the Deposit shall be refunded. Buy Stagecoach bus tickets online and compare prices, schedules and more. For the avoidance of doubt, if you do not choose to exercise your right to cancel in accordance with clause 5.2 and the Student later wishes to stop attending the Course during the Term, then Stagecoach is unable to refund the Balance for the Term and notice for cancellation will take effect from the start of the next Term. The shuttle to Stagecoach shuttle runs to Stagecoach from its origin starting at 11 a.m. and buses continue to head to Stagecoach until 8 p.m. Please note that clauses 6.4 and 6.5 above are subject to your statutory cancellation rights as set out in clause 2 of these Terms and Conditions. For customers with long term tickets (annual, academic year), we will extend the validity of your ticket for the duration of time that you have been unable to use it. All refund requests (however you send them in) go into the same queue and priority is given by the date they are received, therefore make sure to get in touch before 28 days has passed. Where a new Student is attending a Course for the first time, subject to availability, Stagecoach allows a two (2) session trial period ("Trial Period") so that the Student may try the first two (2) sessions of the Course. A subsidy will be available from Alton Campus for students who purchase an annual Stagecoach ticket; details of this refund will be sent to students in January 2021. Some bus operators allow you to use your pass at other times than the Monday to Friday, 6am to 7pm limit. "Term" refers to one normal academic term of Stagecoach schools during which Courses are run. We know many of you will be looking for information for how lockdown will affect our services. The Balance must be paid in full, subject to any alternative agreements made with the Principal, by the first day of the Term or Holiday Workshop/Camp, by one of the following methods where offered: Transaction charges apply to cheques of £1 per cheque. To request a ticket extension or credit in the form of an m-ticket or voucher, complete the, More University of Sunderland Students' Union Articles. Once enrolled on a Course, Term Dates for the next Term will be made known to Parents in writing at the end of the current Term. Students must wear suitable footwear and clothing at all times, including Stagecoach uniform for all Courses. The buses run on a continuous loop. Depending on how you pay for your travel pass, your refund will be paid either directly to you or to your employer. Applications must be accompanied by the appropriate payment/transfer, as set out for each Stagecoach Activity below ("Deposit"). Stagecoach will calculate the refund by deducting the cheapest available tickets for the cost of travel over the period the ticket has been used from the amount paid. Additional financial help (a partial refund) towards online bus passes may be available to full time students Currently they are unable to process refunds in the way that we normally do (including being unable to process or issue cheques) however staff within Metro are busy working on how to do this. All such terms and conditions detailed in the Fee Note or the Acceptance shall be incorporated into the Agreement and shall be deemed to have been accepted by the Parent upon payment by, or on behalf of, the Parent. Due to lots of customer requests it is taking them up to 28 days to get through things. 5.4 "Workshop" refers to a one-off course (including online activities) offering tuition in dance, drama, singing and/or other performing arts related activities which will be delivered for a certain number of hours per day for a period of between one (1) and five (5) consecutive days and can run at any time throughout the year. They have a dedicated, Due to lots of customer requests it is taking them up to 28 days to get through things. Stagecoach - @StagecoachMCSL . Country Bus and Dartline). 16-18 Travel Pass GetAbout. 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